Fujitsu

Partners Help/FAQ

Partners Login
  • Registration: Why register?
    Registering with Partners means you and your company can do business with Fujitsu Network Communications, Inc. (FNC) in a secure, online environment. Partners is an Extranet - a private network that uses Internet protocols and the public telecommunication system to securely share part of a business's information or operations with suppliers, vendors, partners, customers, or other businesses. These electronic relationships require security and privacy which are made possible by using SSL (Secure Sockets Layer) technology along with user id's and passwords.
  • Cost: What's the cost to me?
    Nothing. FNC has created and developed the Partners Extranet to be a useful tool for all of the suppliers, vendors, partners, or customers, who do business with FNC.
  • Confidentiality: Is information confidential?
    Particular care has been taken when designing and implementing Partners. FNC has made sensitive corporate information and systems available to outside companies as well as created an environment where suppliers, vendors, partners, customers, or other businesses can do business securely. Security is particularly important in this environment, and FNC has ensured that all transacted information remain protected. FNC partners can only access specified and approved resources through the Extranet.
  • Browsers: What browsers can I use?
    List of supported browsers
    Browser Windows 7 and Higher Macintosh 10.6 and higher
    Microsoft Internet Explorer™ 11.0 and higher Not Supported
    Mozilla Firefox Current and prior major release Current and prior major release
    Apple Safari™ Not Supported 8.0 and higher
    Google Chrome™ Current and prior major release Current and prior major release

    You can download a new browser from any of the sites below
    Microsoft Internet Explorer https://www.microsoft.com/en-us/download/internet-explorer.aspx
    Mozilla Firefox https://www.mozilla.org/products/firefox
    Apple Safari https://www.apple.com/safari/download
    Google Chrome https://google.com/chrome
  • Contacting Fujitsu: Who do I contact?
    If there are questions regarding user id's, site access, or other technical oriented issues, or if you are successfully accessing Partners but have a problem with a specific feature of the site, please contact extranetaccess@fujitsu.com to report the error. For best results, be sure to include all of the following information: The e-mail address under which you are registered for Partners (if different than the e-mail address from which you are sending the message). The exact error message(s) that you are receiving and/or the URL that you are being redirected to. The Version and Release of the browser that you are using. Describe the error with as much relevant detail as possible. For example, is the error intermittent? Have you been able to access the feature in the past? Or has the error always occurred?
  • Security: How are user id's assigned?
    User id's are automatically created for you when you register. User id's are composed of your first initial followed by your last name and a sequential number.
  • Security: Can I use my user id anywhere?
    You can use your Partner's user id from any computer or smart device that has an Internet connection.
  • Security: What if I forget my user id or password?
    Go to the Forgot your user id/password link and enter your e-mail address originally used during registration and select either your password or user id to be e-mailed to you.
  • Security: How do I change my password?
    Log into Partners using your current password, on the top navigation bar, click on "My Profile", then click on the "Change Password" link. Enter your new password and then again to confirm it. Click on the Save button.
  • Registration Help: Having trouble registering?
    If you are experiencing difficulty accessing Partners, it may be the result of one of the conditions described below: Your registration sponsorship approval for membership is pending or has been previously rejected. If you have questions or need help, please contact extranetaccess@fujitsu.com.
  • Registration Help: Are you registered but still having trouble?
    If you are successfully accessing Partners, but have a problem with a specific feature of the site, please contact extranetaccess@fujitsu.com to report the error. For best results, be sure to include all of the following information:
    1. The e-mail address under which you are registered for Partners (if different than the e-mail address from which you are sending the message).
    2. The exact error message(s) that you are receiving and/or the URL that you are being redirected to. The Version and Release of the browser that you are using.
    3. Describe the error with as much relevant detail as possible. For example, is the error intermittent? Have you been able to access the feature in the past? Or has the error always occurred?
    This information will be the most helpful in determining the source of the problem.
  • Registration Help: I've enrolled - what's next?
    You will receive an e-mail message within 1-2 business days. The e-mail message will contain the necessary information for accessing the site.
  • Registration Help: What's the approval process?
    1. Complete the Registration form with information about yourself and the company you work for.
    2. Fujitsu verifies this information with an established customer database.
    3. Fujitsu approves the request once your personal information has been verified.
    4. Fujitsu e-mails you a user id. Your password is the password you set during registration.
    5. Go to https://partners.fnc.fujitsu.com and enter your user id and password.
  • Registration Help: Registered but received no response
    Possible reasons for not approving your request:
    1. Enrollment created with an e-mail address such as AOL, Yahoo, GMAIL, etc. Only company e-mails are used for access to the Partners Extranet site.
    2. Registration was incomplete. Confirm a page appears at the end of enrollment with information that registration completed.
  • Registration Help: Was your registration denied for access?
    Possible reasons for not approving your request:
    1. Enrollment created with an e-mail address such as AOL, Yahoo, GMAIL, etc.
    2. Company is not a customer, outsourcer, or vendor for FNC.
    3. Equipment was not purchased directly from FNC. A non-disclosure agreement is necessary and company name set up in FNC's database. This is processed through your company sales department.
    4. Registered with company that is subsidiary of the parent company that FNC has on database. Registration may still be possible but contact with user and extranetaccess@fujitsu.com is necessary.
    5. Enrollment form not completed with information requested.
  • Registration: I've moved - what now
    If you've changed companies or primary job functions, you'll have to re-enroll. Please contact the administrator at extranetaccess@fujitsu.com to have you old account in-activated.
  • Access Help: Able to access site but not able to view files?
    If you have been granted access to the Partners site but are not able to view the PDF files it may be necessary to clear the cache from the browser settings and set it to clear each time the browser is opened. Also it may help to confirm that the browser settings allow the user to view encrypted files. Close and re-open the browser prior to logging into the Partners site again.
  • Help: Approved for registration but have a time out when trying to log into site?
    If you have been granted access to the Partners site but receive a time out it may be necessary to clear the cache from the browser settings and set it to clear each time the browser is opened. Also it may help to confirm that the browser settings allow the user to view encrypted files. Close and re-open the browser prior to logging into the Partners site again.
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